How to Improve Customer Retention

Make your customers fall in love with your brand

How to differentiate your brand from competitors? How to keep your customers loyal & coming back? How much value do returning customers have?

Maintain a high score, rank your business higher in search results & attract quality traffic.

Treat your customers right before & after they buy
One of the best ways to keep your brand growing is getting your existing customers to come back. Always say thank you when they buy or share a positive review. Send an email or on-site note thanking them for their business, and make them feel appreciated.
Communication is key
This is no news to businesses. Customers need to hear from you, and so it’s best to reach out to them on a regular basis. Send out review invitations, respond to customer feedback, send a post purchase “thank you” email and encourage them to come back using coupons or gift vouchers.
Highlight positive experiences
Just received feedback from a satisfied customer? Showcase it on your website, blog, social media channels and third-party platforms. Give great attention to positive reviewers, mention them on various platforms and let them know you care.
Create Winning Content
Give your customers a great experience, post awesome content on social media, write interesting blog entries (polls & questionnaires, list & “How to” posts), create engaging videos, share positive reviews on Facebook, LinkedIn, and Twitter. The best way to do this is to think about what you yourself would want to read.

A long-term customer is of more value than a one-time customer